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Guest feedback in real time

Hotel Sensei

We offer an easy-to-use digital solution to act upon guest feedback in real time, giving hotels the opportunity to increase customer satisfaction before it’s too late.

Affect your ratings

Negative reviews damage your reputation

Only 3-4% of hotel guests give feedback to the hotel; instead, most feedback is given to third-party sites after departure. Negative online reviews have a damaging effect on hotel reputation, future bookings and revenue.

Businessman in suit at hotel reception whilst looking at smartphone

Increase up-sales & reduce staff workload

An improved experience for guests while freeing up time for the staff.

We also offer tailored up-sale features such as late check-out and extra cleaning. To increase the feedback rate, we also collect useful hotel information such as breakfast hours, check-out timing and transport alternatives.

Increase direct sales

A win-win for both parties!

We can assist in offering discounts on your guests' next booking in conjunction with providing feedback. This increases the possibility of receiving guest feedback as well as the likelihood of returning customers.

Satisfied hotel customer
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Contact Us

If you would like to get in touch and learn more about how we can help you, please don’t hesitate to contact us.